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Medical Transportation

Medical transportation benefits are covered in accordance with the policies set out in the Non-Insured Health Benefits (NIHB) Medical Transportation Policy Framework to assist eligible recipients to access medically required health services that cannot be obtained on the Territory or in the community of residence.

The program has a fleet of volunteer drivers to assist you to get to appointments when you, a family member, or friend cannot.  In order to access this part of the program, you must call the medical transportation clerk at 613-967-3603 ext. 127 giving at least 48 hours notice.

If you can drive yourself, or a friend/family member drives you, that driver is eligible for a stipend to help cover the cost of getting to and from the medical appointment. The process is similar to that outlined below in Required Documentation. Questions may be made directly to the Medical Transportation Clerk at the Community Wellness Centre.

What is covered?

  • Ground Travel:  Private vehicle; commercial taxi; fee for service driver and vehicle; band vehicle; bus; train; snowmobile taxi; and ground Ambulance.
  • Water travel:  Motorized boat; boat taxi; and ferry.
  • Air travel:  Scheduled flights; charter flights; helicopter; air ambulance and Medivac.

What is NOT covered?

  • Travel to and from the pharmacy,

  • Most massage, physiotherapy, podiatry, hydrotherapies are considered alternate therapy and are rarely covered by NIHB Medical travel. Please call us if you are unsure.
  • Travel for health card renewal/replacement,
  • Costs to pick-up eye glasses, dentures, and orthotics, or to get notes required for insurance or work. 

How do eligible recipients access medical transportation benefits?

  • Recipients who live within the Tyendinaga Mohawk Territory community should contact the Community Wellbeing Centre, 50 Meadow Drive, Phone: 613-967-3603, ext. # 127 for information or to request transportation
  • Recipients who do not live on reserve or are not a member of the Mohawks of the Bay of Quinte should contact the Non-Insured Health Benefits Analyst, at the CWC, Ext #120 or their own First Nation's Administration Office to request transportation.
  • The following information will be required:
~ Client name, current address and phone number
~ Date and time of appointment
~ Location of appointment
~ Type of appointment and name of medical professional being seen

Is there an appeal process when a benefit is not covered?

Eligible recipients can appeal a decision of declined coverage for a benefit. Please refer to official Health Canada website and review the Appeals Procedure section.

Required Documentation

Your driver will have a medical transportation confirmation form which you, the client, will be required to take to your appointment to obtain a signature confirming your attendance at the appointment. The driver will then use this form to obtain travel reimbursement from the Medical Transportation Program.


Medical Transportation Clerk
613-967-3603, ext 127